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الوقت، أو يتمسكون بمواقف تفقدهم فرصا أفضل. وفي النزاعات يتكرر خطأ مشابه: يؤجل الخلاف حتى يتصاعد، أو يعالج بالسلطة فيبقى سببه قائما.\u003C\u002Fp>\n\u003Cp>يعامل البرنامج التفاوض وحل النزاعات بوصفهما مهارة واحدة تقوم على فهم المصالح وإدارة العلاقة. ويمر بخمس مراحل: فهم أنواع التفاوض وديناميكيته، والتحضير المنظم، وإدارة الجلسة وتكتيكاتها، وتشخيص النزاعات واختيار أسلوب معالجتها، ثم الوساطة وإدارة النزاعات المعقدة وإغلاق الاتفاق.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>مرتكزات مهنية معترف بها.\u003C\u002Fstrong> يستند البرنامج إلى منهج التفاوض المبني على المصالح الذي طوره مشروع هارفارد للتفاوض، ومفهومي BATNA وZOPA، ونموذج Thomas Kilmann لأساليب التعامل مع النزاع، ومنهج العلاقة المبنية على المصالح في معالجة الخلافات، ومبادئ الوساطة المستخدمة في تسوية النزاعات التجارية.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>قرارات يحسّنها البرنامج.\u003C\u002Fstrong> هل يدخل المفاوض الجلسة أم يطور بديله أولا؛ وما سقف العرض الأول وحد الانسحاب؛ وأي التنازلات تقدم ومقابل ماذا؛ ومتى يتجنب النزاع أو يواجهه أو يحال إلى 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