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أهدافها. يعالج هذا البرنامج السلسلة كاملة: صياغة أهداف واضحة، وربطها بخطط تنفيذ، واختيار مؤشرات تقيس ما يهم، ومتابعتها في مراجعات دورية تنتهي بقرارات تصحيحية، ثم ربط أداء الأفراد بأهداف وحداتهم بطريقة عادلة وواضحة.\u003C\u002Fp>","\u003Cp>المشكلة في إدارة الأداء نادرا ما تكون غياب المؤشرات. بل تكون في كثرتها، وفي قياسها للنشاط بدل النتيجة، وفي أهداف صيغت بعبارات عامة لا يمكن الحكم على تحققها. وكثيرا ما يعد المؤشر دون تعريف دقيق أو مصدر بيانات موثوق، فتتحول المراجعات الدورية إلى عرض أرقام لا يترتب عليها قرار، ويفقد الموظفون الثقة في ربط أدائهم الفردي بأهداف المؤسسة.\u003C\u002Fp>\n\u003Cp>يتبع البرنامج سلسلة الأداء من الاستراتيجية إلى الفرد. ويمر بخمس مراحل: صياغة الأهداف على مستوى المؤسسة والإدارة، وتحويلها إلى مبادرات وخطط تنفيذ، وتصميم المؤشرات وبطاقات تعريفها، وجمع البيانات والتقارير، ثم مراجعة الأداء واتخاذ القرار وربط أداء الأفراد بأهداف الوحدة.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>مرتكزات مهنية معترف بها.\u003C\u002Fstrong> يستند البرنامج إلى بطاقة الأداء المتوازن (Balanced 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