[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"site-styles:button:async":3,"org-info":220,"course-product-الخدمات-الفنية-لرضا-العملاء-المتكامل-في-دبي-ar--":284,"footer-top-categories:ar":513},[4,43,59,77,97,111,123,140,153,166,178,191,205],{"key":5,"tags":6,"base":7,"sizes":16,"states":30},"blue-section-blue-btn","button",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":13,"white-space":14,"border-style":15,"justify-content":12},"pointer","inline-flex","border-box","background-color 0.2s ease, color 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease","center",400,"nowrap","solid",{"lg":17,"md":26,"sm":29},{"gap":18,"width":19,"font-size":20,"min-height":21,"padding-top":22,"border-width":23,"padding-left":24,"border-radius":25,"padding-right":24,"padding-bottom":22},"0px","auto","12px","48px","10px","1px","44px","100px",{"gap":18,"width":19,"font-size":22,"min-height":24,"padding-top":27,"border-width":23,"padding-left":28,"border-radius":27,"padding-right":28,"padding-bottom":27},"8px","40px",{"gap":18,"width":19,"font-size":20,"min-height":24,"padding-top":22,"border-width":23,"padding-left":24,"border-radius":27,"padding-right":24,"padding-bottom":22},{"hover":31,"active":36,"normal":40},{"color":32,"opacity":33,"box-shadow":34,"border-color":35,"background-color":35},"#2B70F2",1,"none","#FFFFFF",{"color":37,"opacity":33,"transform":38,"box-shadow":34,"border-color":35,"background-color":39},"#1d4ed8","scale(0.98)","#F8FAFC",{"color":41,"opacity":33,"box-shadow":34,"border-color":35,"background-color":42},"#8afffd","transparent",{"key":44,"tags":6,"base":45,"sizes":47,"states":53},"blue-section-white-btn-style-1",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":46,"align-items":12,"font-weight":13,"white-space":14,"border-style":15,"justify-content":12},"background-color 0.2s ease, color 0.2s ease, box-shadow 0.2s ease",{"lg":48,"md":50,"sm":51},{"gap":49,"width":19,"font-size":20,"min-height":21,"padding-top":22,"border-width":18,"padding-left":24,"border-radius":25,"padding-right":24,"padding-bottom":22},"5px",{"gap":49,"width":19,"font-size":22,"min-height":24,"padding-top":27,"border-width":18,"padding-left":28,"border-radius":27,"padding-right":28,"padding-bottom":27},{"gap":18,"width":19,"font-size":20,"min-height":24,"padding-top":22,"border-width":18,"padding-left":52,"border-radius":27,"padding-right":52,"padding-bottom":22},"24px",{"hover":54,"active":56,"normal":58},{"color":32,"opacity":33,"box-shadow":34,"border-color":42,"background-color":55},"#F1F5F9",{"color":37,"opacity":33,"transform":38,"box-shadow":34,"border-color":42,"background-color":57},"#E2E8F0",{"color":32,"opacity":33,"box-shadow":34,"border-color":42,"background-color":35},{"key":60,"tags":6,"base":61,"sizes":62,"states":70},"blue-section-white-btn-style-2",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":46,"align-items":12,"white-space":14,"border-style":15,"justify-content":12},{"lg":63,"md":67,"sm":69},{"gap":22,"width":19,"font-size":20,"min-height":64,"padding-top":65,"border-width":18,"padding-left":66,"border-radius":25,"padding-right":66,"padding-bottom":65},"52px","14px","28px",{"gap":27,"width":19,"font-size":68,"min-height":21,"padding-top":20,"border-width":18,"padding-left":52,"border-radius":49,"padding-right":52,"padding-bottom":20},"11px",{"gap":27,"width":19,"font-size":68,"min-height":21,"padding-top":20,"border-width":18,"padding-left":20,"border-radius":49,"padding-right":20,"padding-bottom":20},{"hover":71,"active":73,"normal":75},{"color":72,"opacity":33,"border-color":42,"background-color":55},"#565656",{"color":74,"opacity":33,"transform":38,"background-color":57},"#334155",{"color":72,"opacity":33,"box-shadow":76,"border-color":42,"background-color":35},"0 4px 6px -1px rgb(0 0 0 \u002F 0.1), 0 2px 4px -2px rgb(0 0 0 \u002F 0.1)",{"key":78,"tags":6,"base":79,"sizes":81,"states":91},"large-btn-blue",{"cursor":8,"display":9,"box-sizing":10,"transition":46,"align-items":12,"font-weight":80,"border-style":15,"justify-content":12},500,{"lg":82,"md":85,"sm":87},{"gap":22,"width":83,"height":24,"font-size":84,"padding-top":22,"border-width":18,"padding-left":52,"border-radius":25,"padding-right":52,"padding-bottom":22},"100%","13px",{"gap":27,"width":83,"height":24,"font-size":65,"padding-top":18,"border-width":18,"padding-left":86,"border-radius":20,"padding-right":86,"padding-bottom":18},"20px",{"gap":88,"width":83,"height":89,"font-size":20,"min-width":25,"padding-top":18,"border-width":18,"padding-left":90,"border-radius":22,"padding-right":90,"padding-bottom":18},"6px","36px","16px",{"hover":92,"active":93,"normal":95},{"color":35,"opacity":33,"box-shadow":34,"border-color":42,"background-color":37},{"color":35,"opacity":33,"transform":38,"box-shadow":34,"border-color":42,"background-color":94},"#1e40af",{"color":35,"opacity":33,"box-shadow":34,"border-color":42,"background-color":96},"#2563eb",{"key":98,"tags":6,"base":99,"sizes":100,"states":104},"large-btn-white",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":80,"border-style":15,"justify-content":12},{"lg":101,"md":102,"sm":103},{"gap":22,"width":83,"height":24,"font-size":90,"padding-top":18,"border-width":23,"padding-left":86,"border-radius":25,"padding-right":86,"padding-bottom":18},{"gap":27,"width":83,"height":24,"font-size":65,"min-width":25,"padding-top":18,"border-width":23,"padding-left":90,"border-radius":20,"padding-right":90,"padding-bottom":18},{"gap":88,"width":83,"height":89,"font-size":20,"min-width":25,"padding-top":18,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":18},{"hover":105,"active":108,"normal":110},{"color":96,"opacity":33,"box-shadow":34,"border-color":106,"background-color":107},"#2563eb59","#2563eb0D",{"color":37,"opacity":33,"transform":38,"box-shadow":34,"border-color":96,"background-color":109},"#2563eb1A",{"color":96,"opacity":33,"box-shadow":34,"border-color":106,"background-color":35},{"key":112,"tags":6,"base":113,"sizes":114,"states":118},"large-btn-white-outlined",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":80,"white-space":14,"border-style":15,"justify-content":12},{"lg":115,"md":116,"sm":117},{"gap":49,"width":19,"font-size":20,"min-height":21,"padding-top":20,"border-width":23,"padding-left":66,"border-radius":25,"padding-right":66,"padding-bottom":20},{"gap":49,"width":19,"font-size":22,"min-height":24,"padding-top":22,"border-width":23,"padding-left":52,"border-radius":27,"padding-right":52,"padding-bottom":22},{"gap":49,"width":19,"font-size":68,"min-height":24,"padding-top":22,"border-width":23,"padding-left":52,"border-radius":27,"padding-right":52,"padding-bottom":22},{"hover":119,"active":121,"normal":122},{"color":120,"opacity":33,"box-shadow":34,"border-color":120,"background-color":55},"#1E1E1E",{"color":120,"opacity":33,"transform":38,"box-shadow":34,"border-color":120,"background-color":57},{"color":120,"opacity":33,"box-shadow":34,"border-color":120,"background-color":42},{"key":124,"tags":6,"base":125,"sizes":126,"states":134},"rounded-btn-blue-bg",{"cursor":8,"display":9,"box-sizing":10,"transition":46,"align-items":12,"font-weight":80,"white-space":14,"border-style":15,"justify-content":12},{"lg":127,"md":129,"sm":131},{"gap":27,"width":83,"height":89,"font-size":65,"min-width":19,"padding-top":22,"border-width":18,"padding-left":22,"border-radius":128,"padding-right":22,"padding-bottom":22},"25px",{"gap":27,"width":25,"height":89,"font-size":65,"min-width":19,"padding-top":22,"border-width":18,"padding-left":22,"border-radius":130,"padding-right":22,"padding-bottom":22},"9999px",{"gap":18,"width":132,"height":133,"font-size":20,"min-width":19,"padding-top":88,"border-width":18,"padding-left":20,"border-radius":130,"padding-right":20,"padding-bottom":88},"80px","32px",{"hover":135,"active":137,"normal":138},{"color":35,"opacity":33,"box-shadow":136,"border-color":42,"background-color":37},"0 1px 2px 0 rgb(0 0 0 \u002F 0.05)",{"color":35,"opacity":33,"transform":38,"box-shadow":34,"border-color":42,"background-color":94},{"color":139,"opacity":33,"box-shadow":136,"border-color":42,"background-color":96},"#ffffff",{"key":141,"tags":6,"base":142,"sizes":143,"states":147},"rounded-btn-white-bg",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":80,"white-space":14,"border-style":15,"justify-content":12},{"lg":144,"md":145,"sm":146},{"gap":27,"width":19,"font-size":65,"min-height":24,"padding-top":22,"border-width":23,"padding-left":22,"border-radius":25,"padding-right":52,"padding-bottom":22},{"gap":27,"width":19,"font-size":84,"min-height":28,"padding-top":22,"border-width":23,"padding-left":22,"border-radius":25,"padding-right":22,"padding-bottom":22},{"gap":88,"width":19,"font-size":68,"min-height":89,"padding-top":27,"border-width":23,"padding-left":20,"border-radius":25,"padding-right":20,"padding-bottom":27},{"hover":148,"active":150,"normal":152},{"color":32,"opacity":33,"border-color":149,"background-color":42},"#a3c3ff",{"color":35,"opacity":33,"box-shadow":151,"border-color":32,"background-color":32},"0 2px 8px #2B70F240",{"color":32,"opacity":33,"box-shadow":34,"border-color":42,"background-color":42},{"key":154,"tags":6,"base":155,"sizes":156,"states":160},"rounded-city-btn",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":80,"border-style":15,"justify-content":12},{"lg":157,"md":158,"sm":159},{"gap":27,"width":19,"font-size":84,"min-height":133,"padding-top":88,"border-width":18,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":88},{"gap":27,"width":19,"font-size":84,"min-height":133,"padding-top":88,"border-width":18,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":88},{"gap":27,"font-size":20,"min-height":66,"padding-top":88,"border-width":18,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":88},{"hover":161,"active":163,"normal":165},{"color":162,"opacity":33,"box-shadow":34,"border-color":42,"background-color":42},"#8CB4FF",{"color":35,"opacity":33,"box-shadow":164,"border-color":162,"background-color":162},"0 2px 8px #8CB4FF40",{"color":162,"opacity":33,"box-shadow":34,"border-color":42,"background-color":42},{"key":167,"tags":6,"base":168,"sizes":170,"states":174},"small-btn-blue",{"cursor":8,"display":9,"box-sizing":10,"transition":169,"align-items":12,"font-weight":80,"white-space":14,"border-style":15,"justify-content":12},"background-color 0.2s ease, color 0.2s ease, box-shadow 0.2s ease, opacity 0.2s ease",{"lg":171,"md":172,"sm":173},{"gap":18,"width":19,"height":19,"font-size":90,"min-width":19,"padding-top":27,"border-width":18,"padding-left":66,"border-radius":25,"padding-right":66,"padding-bottom":27},{"gap":18,"width":19,"height":19,"font-size":65,"min-width":19,"min-height":28,"padding-top":22,"border-width":18,"padding-left":52,"border-radius":27,"padding-right":52,"padding-bottom":22},{"gap":18,"width":19,"height":19,"font-size":20,"min-width":19,"min-height":89,"padding-top":27,"border-width":18,"padding-left":90,"border-radius":27,"padding-right":90,"padding-bottom":27},{"hover":175,"active":176,"normal":177},{"color":35,"opacity":33,"box-shadow":136,"border-color":42,"background-color":37},{"color":35,"opacity":33,"transform":38,"box-shadow":34,"border-color":42,"background-color":94},{"color":35,"opacity":33,"box-shadow":136,"border-color":42,"background-color":96},{"key":179,"tags":6,"base":180,"sizes":181,"states":185},"small-btn-white",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":80,"white-space":14,"border-style":15,"justify-content":12},{"lg":182,"md":183,"sm":184},{"gap":18,"width":19,"height":19,"font-size":20,"min-width":19,"min-height":133,"padding-top":27,"border-width":23,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":27},{"gap":18,"width":19,"height":19,"font-size":68,"min-width":19,"min-height":66,"padding-top":88,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":88},{"gap":18,"width":83,"height":19,"font-size":68,"min-width":19,"min-height":66,"padding-top":88,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":88},{"hover":186,"active":187,"normal":188},{"color":96,"opacity":33,"box-shadow":34,"border-color":96,"background-color":35},{"color":37,"opacity":33,"transform":38,"box-shadow":34,"border-color":37,"background-color":39},{"color":189,"opacity":33,"box-shadow":34,"border-color":190,"background-color":35},"#000000","#CCCCCC",{"key":192,"tags":6,"base":193,"sizes":194,"states":199},"sub-category-btn-style-1",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":80,"border-style":15,"justify-content":12},{"lg":195,"md":197,"sm":198},{"gap":27,"width":19,"font-size":20,"min-height":89,"padding-top":27,"border-width":18,"padding-left":196,"border-radius":25,"padding-right":196,"padding-bottom":27},"18px",{"gap":27,"width":19,"font-size":20,"min-height":133,"padding-top":88,"border-width":18,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":88},{"gap":27,"width":19,"font-size":20,"min-height":66,"padding-top":88,"border-width":18,"padding-left":90,"border-radius":25,"padding-right":90,"padding-bottom":88},{"hover":200,"active":202,"normal":203},{"color":32,"opacity":33,"box-shadow":201,"border-color":42,"background-color":42},"0 2px 8px #2563eb40",{"color":32,"opacity":33,"box-shadow":151,"border-color":32,"border-style":15,"border-width":23,"border-radius":25,"background-color":42},{"color":32,"opacity":33,"box-shadow":204,"border-color":42,"background-color":42},"0 1px 3px #2563eb1a",{"key":206,"tags":6,"base":207,"sizes":208,"states":213},"sub-category-btn-style-2",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":80,"white-space":14,"justify-content":12},{"lg":209,"md":211,"sm":212},{"gap":27,"width":19,"font-size":68,"min-height":128,"padding-top":210,"border-width":18,"padding-left":65,"border-radius":25,"padding-right":65,"padding-bottom":210},"3px",{"gap":27,"width":19,"font-size":84,"min-height":89,"padding-top":27,"border-width":23,"padding-left":20,"border-radius":25,"padding-right":20,"padding-bottom":27},{"gap":27,"width":19,"font-size":68,"min-height":133,"padding-top":88,"border-width":23,"padding-left":22,"border-radius":25,"padding-right":22,"padding-bottom":88},{"hover":214,"active":217,"normal":218},{"color":215,"opacity":33,"box-shadow":201,"border-color":216,"border-style":34,"background-color":42},"#6E7887","#E3EBFA",{"color":96,"opacity":33,"box-shadow":201,"border-color":96,"border-style":15,"border-width":23,"background-color":42},{"color":215,"opacity":33,"outline":34,"transform":219,"border-color":42,"border-style":34,"border-width":18,"background-color":42},"translateY(1px)",{"data":221,"code":281,"status":282,"message":283},{"name":222,"description":223,"commercial_register_number":224,"vat_number":225,"phone":226,"emails":227,"cover":247,"phones":248,"offices":264,"social_channels":271},"Elite Academy","\u003Cp dir=\"rtl\" style=\"text-align: right;\">تقدّم أكاديمية إيليت حلولاً تدريبية مؤسساتية عالية الجودة، تهدف إلى تطوير المهارات، وتعزيز القدرات، ودعم نمو المؤسسات.\u003Cbr>\u003Cbr>نُمكّن الأفراد والمؤسسات من خلال برامج تدريبية عملية ومتخصصة، مصمّمة لتلبية احتياجات القطاعات المختلفة ومتطلبات بيئة الأعمال المتطورة.\u003C\u002Fp>","35898691","2021881169","+436703080050",[228,236,242],{"label":229,"text_before":230,"value":231,"order":232,"is_active":233,"display_locations":234},"info","for general inqires","info@eliteacademy.eu","1",true,[235],"contact",{"label":237,"text_before":238,"value":239,"order":240,"is_active":233,"display_locations":241},"other","for specific request","request@eliteacademy.eu","2",[235],{"label":237,"text_before":243,"value":244,"order":245,"is_active":233,"display_locations":246},"for compliance ","care@eliteacademy.eu","3",[235],"https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F1230\u002FWhatsApp-Image-2026-09-28-at-00.58.37.jpeg",[249,254,259],{"order":33,"label":250,"text_before":251,"value":252,"display_locations":253},"","Head Quarter","+43 670 3080050",[235],{"order":255,"label":250,"text_before":256,"value":257,"display_locations":258},2,"Customers & Public Relation","+961 71 289 148",[235],{"order":260,"label":250,"text_before":261,"value":262,"display_locations":263},3,"Production Department","+44 77 5454 0252",[235],[265],{"order":33,"name":266,"location":267,"phone":252,"email":231,"work_hours":268,"is_headquarters":233,"display_locations":269},"المقر الرئيسي","\u003Cp dir=\"rtl\" style=\"text-align: left;\">شارع مارياهيلفر 122 – فيينا 1060 – النمسا\u003C\u002Fp>","available for your inquiries daily CT from 7 AM to 5 PM",[270],"footer",[272,275,278],{"channel":273,"url":274},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Felite-academy-at\u002F",{"channel":276,"url":277},"instagram","https:\u002F\u002Fwww.instagram.com\u002Feliteacademy.eu\u002F",{"channel":279,"url":280},"facebook","https:\u002F\u002Fwww.facebook.com\u002FEliteAustrianAcademy\u002F",200,"success","تم الجلب بنجاح.",{"data":285,"lang":440,"statusCode":281,"navContext":288},{"id":286,"name":287,"name_2":288,"slug":289,"days":290,"hours":291,"cover":292,"image_alt":302,"categories":303,"topics":313,"goals":314,"target_group":315,"to_register":316,"short_details":317,"details":318,"product_type":319,"product_level":320,"product_level_icon":321,"schedules":322,"other_city_schedules":334,"city":382,"seo":428,"related_products":475,"related_schedules":476,"other_schedules":334},14112,"الخدمات الفنية لرضا العملاء المتكامل",null,"الخدمات-الفنية-لرضا-العملاء-المتكامل",5,20,{"id":293,"original_url":294,"conversions":295},109,"https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002FCustomer-Service-483.webp",{"og":296,"large":297,"medium":298,"website":299,"brochure":300,"thumbnail":301},"https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-og.jpg","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-large.webp","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-medium.webp","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-website.webp","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-brochure.webp","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-thumbnail.webp","customer-service",[304,309],{"id":305,"category_id":306,"title":307,"h1_tag":288,"color":308,"image_icon":250,"image_alt":302},118,66,"التميز في خدمة العملاء","#52ffa5",{"id":310,"category_id":260,"title":311,"h1_tag":288,"color":250,"image_icon":250,"image_alt":312},6,"إدارة الصيانة والتشغيل","maintenance and operations courses","\u003Cp>\u003Cstrong>الخدمة الفنية من منظور العميل\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>لماذا تحدد تجربة ما بعد البيع ولاء العميل\u003C\u002Fli>\n\u003Cli>لحظات الحقيقة في رحلة الدعم والصيانة\u003C\u002Fli>\n\u003Cli>الفرق بين الأداء الفني وتجربة العميل\u003C\u002Fli>\n\u003Cli>أنواع الخدمات الفنية: الوقائية والتصحيحية والدعم عن بعد\u003C\u002Fli>\n\u003Cli>العلاقة بين فرق المبيعات والخدمة والحسابات\u003C\u002Fli>\n\u003Cli>مبادئ إدارة الخدمات في إطار ITIL\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>إدارة البلاغات والطلبات\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>قنوات استقبال البلاغ وتوحيد تسجيله\u003C\u002Fli>\n\u003Cli>التصنيف وتحديد الأولوية حسب الأثر والإلحاح\u003C\u002Fli>\n\u003Cli>الحل من المرة الأولى وشروطه\u003C\u002Fli>\n\u003Cli>الجدولة وتوزيع الفنيين\u003C\u002Fli>\n\u003Cli>إدارة قطع الغيار الحرجة\u003C\u002Fli>\n\u003Cli>التصعيد الفني والإداري\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>التواصل مع العميل أثناء الخدمة\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>إبلاغ العميل بالموعد والتأخير مسبقاً\u003C\u002Fli>\n\u003Cli>سلوك الفني في موقع العميل\u003C\u002Fli>\n\u003Cli>شرح العطل والحل بلغة غير فنية\u003C\u002Fli>\n\u003Cli>توثيق الزيارة وتوقيع العميل\u003C\u002Fli>\n\u003Cli>التعامل مع العميل المستاء من تكرار العطل\u003C\u002Fli>\n\u003Cli>المتابعة بعد إغلاق البلاغ\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>مستويات الخدمة والعقود\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>عناصر اتفاقية مستوى الخدمة\u003C\u002Fli>\n\u003Cli>صياغة التزامات واقعية وقابلة للقياس\u003C\u002Fli>\n\u003Cli>متطلبات ISO\u002FIEC 20000-1 ذات الصلة\u003C\u002Fli>\n\u003Cli>مراجعات الأداء الدورية مع العملاء المؤسسيين\u003C\u002Fli>\n\u003Cli>إدارة المخالفات والإجراءات التصحيحية\u003C\u002Fli>\n\u003Cli>تجديد العقود والاحتفاظ بالعملاء\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>القياس والتحسين المستمر\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>مؤشرات الأداء الفني: زمن الاستجابة وزمن الإصلاح وتكرار العطل\u003C\u002Fli>\n\u003Cli>قياس رضا العميل بعد الخدمة وفق ISO 10004\u003C\u002Fli>\n\u003Cli>تحليل الأعطال المتكررة وأسبابها الجذرية\u003C\u002Fli>\n\u003Cli>معالجة الشكاوى الفنية وفق ISO 10002\u003C\u002Fli>\n\u003Cli>استخدام البيانات والصيانة التنبؤية حيث تتوفر\u003C\u002Fli>\n\u003Cli>خطة عمل لتحسين الخدمة الفنية في جهة المشارك\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>في نهاية البرنامج سيكون المشاركون قادرين على:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>رسم مسار البلاغ الفني من الاستقبال حتى الإغلاق وتحديد نقاط التأخير\u003C\u002Fli>\n\u003Cli>تصنيف البلاغات وترتيب أولوياتها وفق الأثر والإلحاح\u003C\u002Fli>\n\u003Cli>صياغة بنود مستوى خدمة واقعية وقابلة للقياس\u003C\u002Fli>\n\u003Cli>تطبيق خطوات تواصل مهني مع العميل قبل الزيارة الفنية وأثناءها وبعدها\u003C\u002Fli>\n\u003Cli>شرح المشكلة الفنية والحل للعميل غير المتخصص بلغة واضحة\u003C\u002Fli>\n\u003Cli>تحليل الأعطال المتكررة لتحديد أسبابها الجذرية\u003C\u002Fli>\n\u003Cli>اختيار مؤشرات تجمع بين الأداء الفني ورضا العميل\u003C\u002Fli>\n\u003Cli>إعداد تقرير دوري للعميل المؤسسي يعرض الأداء والإجراءات التصحيحية\u003C\u002Fli>\n\u003Cli>بناء خطة تحسين تربط ملاحظات العملاء بقرارات الفريق الفني\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>الخدمات الفنية:\u003C\u002Fstrong> مدراء ومشرفو الصيانة والخدمة الميدانية والدعم الفني\u003C\u002Fli>\n\u003Cli>\u003Cstrong>مكاتب الخدمة:\u003C\u002Fstrong> العاملون في مكاتب استقبال البلاغات ومراكز الدعم\u003C\u002Fli>\n\u003Cli>\u003Cstrong>خدمة ما بعد البيع:\u003C\u002Fstrong> مسؤولو خدمة ما بعد البيع والضمان\u003C\u002Fli>\n\u003Cli>\u003Cstrong>إدارة الحسابات:\u003C\u002Fstrong> مدراء حسابات العملاء المؤسسيين وعقود الخدمة\u003C\u002Fli>\n\u003Cli>\u003Cstrong>الجودة:\u003C\u002Fstrong> أخصائيو الجودة وتجربة العملاء في الجهات الفنية\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>يُناسب البرنامج من لديهم خبرة عملية لا تقل عن سنتين في الخدمات الفنية أو الدعم أو خدمة ما بعد البيع. البرنامج ليس دورة تحضيرية لامتحان شهادة مهنية.\u003C\u002Fp>","\u003Cul>\n\u003Cli>إدارة البلاغات الفنية وترتيب أولوياتها\u003C\u002Fli>\n\u003Cli>تحقيق الحل من المرة الأولى\u003C\u002Fli>\n\u003Cli>صياغة اتفاقيات مستوى الخدمة ومتابعتها\u003C\u002Fli>\n\u003Cli>التواصل المهني أثناء الخدمة الفنية\u003C\u002Fli>\n\u003Cli>شرح الحلول الفنية لغير المتخصصين\u003C\u002Fli>\n\u003Cli>تحليل الأعطال المتكررة\u003C\u002Fli>\n\u003Cli>قياس رضا العملاء بعد الخدمة\u003C\u002Fli>\n\u003Cli>إعداد تقارير الأداء للعملاء المؤسسيين\u003C\u002Fli>\n\u003Cli>ربط صوت العميل بتحسين الخدمة الفنية\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>كثير من العملاء يحكمون على المؤسسة من تجربة الصيانة أو الدعم الفني لا من تجربة الشراء: زيارة تأخرت، أو عطل لم يُصلح من المرة الأولى، أو فني لم يشرح ما فعل. يربط هذا البرنامج بين الكفاءة الفنية وتجربة العميل، ويبني إدارة منظمة للطلبات والزيارات ومستويات الخدمة والتواصل مع العميل.\u003C\u002Fp>","\u003Cp>تُدار فرق الخدمات الفنية عادة بمؤشرات فنية بحتة: عدد البلاغات المنجزة ومتوسط زمن الإصلاح. أما العميل فيرى شيئاً آخر: هل عرف متى سيصل الفني، وهل حُلّت المشكلة من الزيارة الأولى، وهل فهم ما حدث وما يجب أن يفعله لاحقاً. وتتسع الفجوة حين لا تتوفر قطع الغيار، أو تتعارض أولويات فريق المبيعات مع قدرة فريق الخدمة، أو لا تصل ملاحظات الفنيين إلى من يصمم المنتج أو العقد.\u003C\u002Fp>\n\u003Cp>يتناول البرنامج الخدمة الفنية بوصفها سلسلة متكاملة تبدأ باستقبال البلاغ وتصنيفه، ثم الجدولة والتنفيذ الميداني أو عن بعد، ثم التواصل مع العميل أثناء الخدمة وبعدها، ثم إدارة مستويات الخدمة والعقود، وأخيراً القياس والتحسين المستمر وربط صوت العميل بالقرارات الفنية.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>مرتكزات مهنية معترف بها.\u003C\u002Fstrong> يسترشد البرنامج بممارسات إدارة الخدمات في إطار ITIL، وبالمواصفة ISO\u002FIEC 20000-1 لنظم إدارة الخدمات، ويستند في جوانب رضا العملاء إلى المواصفة ISO 10002 لمعالجة الشكاوى والمواصفة ISO 10004 لقياس الرضا، وإلى مبادئ إدارة الجودة في المواصفة ISO 9001.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>قرارات يحسّنها البرنامج.\u003C\u002Fstrong> كيف تُرتّب أولويات البلاغات عند ضغط العمل؛ ما مستوى الخدمة الذي يمكن الالتزام به في العقد؛ متى يُعالج العطل عن بعد ومتى تلزم الزيارة؛ ما مخزون قطع الغيار الحرج الواجب توفيره؛ وأي المؤشرات تعكس رضا العميل فعلاً لا نشاط الفريق فقط.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>طريقة التنفيذ.\u003C\u002Fstrong> عشرون ساعة على خمس جلسات، تدور حول حالة عملية واحدة: فريق صيانة يخدم عملاء مؤسسيين بعقود مستوى خدمة، ويواجه تراكم بلاغات وتكرار أعطال لدى عميل رئيس يهدد بعدم التجديد. ويعيد المشاركون تصميم مسار البلاغ ومؤشرات الأداء وخطة التواصل مع العميل.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>خيار التنفيذ داخل المؤسسة.\u003C\u002Fstrong> يمكن تكييف البرنامج مع أنواع الأصول والمعدات التي تخدمها الجهة، وعقود مستوى الخدمة القائمة، ونظام إدارة البلاغات لديها، وتنفيذه لفرق الخدمة الفنية وخدمة العملاء وإدارة الحسابات معاً.\u003C\u002Fp>","دورة تدريبية","من أساسي إلى متوسط","mdi-comment",[323,330],{"id":324,"schedule_slug":325,"start_date":326,"end_date":327,"price":328,"city_id":33,"days":290,"city_name":329},715492,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-دبي","2027-05-16","2027-05-20","4500.00","دبي",{"id":331,"schedule_slug":325,"start_date":332,"end_date":333,"price":328,"city_id":33,"days":290,"city_name":329},718538,"2027-08-08","2027-08-12",[335,343,349,357,365,369,375],{"id":336,"schedule_slug":337,"start_date":338,"end_date":339,"price":340,"city_id":341,"days":290,"city_name":342},712665,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-لندن","2027-01-24","2027-01-28","5900.00",4,"لندن",{"id":344,"schedule_slug":345,"start_date":346,"end_date":347,"price":328,"city_id":260,"days":290,"city_name":348},714132,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-كوالا-لمبور","2027-03-28","2027-04-01","كوالا لمبور",{"id":350,"schedule_slug":351,"start_date":352,"end_date":353,"price":354,"city_id":355,"days":290,"city_name":356},714598,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-باريس","2027-04-11","2027-04-15","5500.00",12,"باريس",{"id":358,"schedule_slug":359,"start_date":360,"end_date":361,"price":362,"city_id":363,"days":290,"city_name":364},716187,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-مباشر-أونلاين","2027-05-30","2027-06-03","2900.00",19,"مباشر أونلاين",{"id":366,"schedule_slug":337,"start_date":367,"end_date":368,"price":340,"city_id":341,"days":290,"city_name":342},717605,"2027-07-11","2027-07-15",{"id":370,"schedule_slug":371,"start_date":372,"end_date":373,"price":328,"city_id":255,"days":290,"city_name":374},718305,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-اسطنبول","2027-08-01","2027-08-05","اسطنبول",{"id":376,"schedule_slug":377,"start_date":378,"end_date":379,"price":354,"city_id":380,"days":290,"city_name":381},720113,"الخدمات-الفنية-لرضا-العملاء-المتكامل-في-الرياض","2027-09-19","2027-09-23",33,"الرياض",{"id":33,"city_name":329,"city_slug":329,"country_id":33,"country_name":383,"country_continent":384,"country_continents":385,"featured":33,"price":386,"main_image_alt":387,"detail_image_alt":250,"image_icon":250,"title":250,"h1_tag":250,"content":388,"description":389,"what_to_do":390,"cover":427},"الإمارات العربية المتحدة","آسيا",[384],4500,"Things-To-Do-In-Dubai","\u003Cp dir=\"rtl\" style=\"text-align: right;\">يمكن لإيليت أكاديمي تنفيذ كامل برامجها التدريبية في دبي. وتتميز الوجهة بكونها مركز عالمي للأعمال والطيران والخدمات يتميز بسهولة الوصول الدولي بما يجعلها مناسبة للدورات المجدولة وللبرامج التي يتم ترتيبها حسب احتياجات المؤسسات والمهنيين.\u003C\u002Fp>","\u003Cp dir=\"rtl\" style=\"text-align: right;\">باعتبارها إحدى وجهات إيليت أكاديمي التدريبية تتيح دبي الوصول إلى كامل محفظة البرامج وليس إلى تخصصات محددة مرتبطة بالمدينة. وتتميز الوجهة بكونها مركز عالمي للأعمال والطيران والخدمات يتميز بسهولة الوصول الدولي بما يوفر بيئة مناسبة للمؤسسات التي تطور فرقها وللمهنيين الذين يسجلون بصورة مستقلة. تعرض الصفحة الدورات المجدولة القادمة ويمكن أيضاً طلب أي برنامج آخر لتنفيذه في دبي وفق متطلبات الجدولة والتنفيذ. استعرض الجدول أو مجالات التدريب للعثور على الخيار الأنسب.\u003C\u002Fp>",{"food":391,"places":400,"shopping":409,"experience":418},{"items":392,"title":399},[393,395,397],{"text":394},"الأستاذ للكباب الخاص",{"text":396},"مطعم رافي",{"text":398},"بيت الشاي العربي","طعام",{"items":401,"title":408},[402,404,406],{"text":403},"برج خليفة",{"text":405},"حي الفهيدي التاريخي",{"text":407},"متحف المستقبل","معالم",{"items":410,"title":417},[411,413,415],{"text":412},"دبي مول",{"text":414},"مول الإمارات",{"text":416},"سوق الذهب في ديرة","تسوق",{"items":419,"title":426},[420,422,424],{"text":421},"رحلة سفاري صحراوية",{"text":423},"ركوب العبرة في خور دبي",{"text":425},"عرض نافورة دبي","تجارب","https:\u002F\u002Feliteacademy-ar.eu\u002Fstorage\u002Fmedia\u002F1287\u002Fconversions\u002FgQClTB88EwtTXEpAkrlXABwhnkINOyA520sVGryx-website.webp",{"image_url":288,"image_alt":429,"alt_text":288,"meta_title":430,"meta_description":431,"canonical_url":288,"schema_json":432,"include_in_sitemap":473,"robots_index":473,"robots_follow":473,"robots_advanced":288,"og_title":430,"og_description":431,"og_url":288,"twitter_card":474},"SeoMetadata image","الخدمات الفنية لرضا العملاء المتكامل | إيليت أكاديمي في دبي","في دبي بتاريخ 16 مايو 2027 و8 أغسطس 2027. كثير من العملاء يحكمون على المؤسسة من تجربة الصيانة أو الدعم الفني لا من تجربة الشراء: زيارة تأخرت، أو عطل لم يُصلح…",{"@context":433,"@graph":434},"https:\u002F\u002Fschema.org",[435,463],{"@type":436,"@id":437,"name":287,"description":438,"url":439,"inLanguage":440,"provider":441,"educationalLevel":320,"timeRequired":444,"offers":445,"hasCourseInstance":450},"Course","https:\u002F\u002Feliteacademy-ar.eu\u002Fcourse\u002Fالخدمات-الفنية-لرضا-العملاء-المتكامل-في-دبي#course","كثير من العملاء يحكمون على المؤسسة من تجربة الصيانة أو الدعم الفني لا من تجربة الشراء: زيارة تأخرت، أو عطل لم يُصلح من المرة الأولى، أو فني لم يشرح ما فعل.","https:\u002F\u002Feliteacademy-ar.eu\u002Fcourse\u002Fالخدمات-الفنية-لرضا-العملاء-المتكامل-في-دبي","ar",{"@type":442,"name":222,"sameAs":443},"Organization","https:\u002F\u002Feliteacademy-ar.eu","PT20H",{"@type":446,"category":447,"price":328,"priceCurrency":448,"availability":449,"url":439},"Offer","Paid","EUR","https:\u002F\u002Fschema.org\u002FInStock",[451,459],{"@type":452,"courseMode":453,"startDate":326,"endDate":327,"courseWorkload":444,"location":454,"offers":458},"CourseInstance","Onsite",{"@type":455,"name":329,"address":456},"Place",{"@type":457,"addressLocality":329,"addressCountry":383},"PostalAddress",{"@type":446,"category":447,"price":328,"priceCurrency":448,"availability":449,"url":439},{"@type":452,"courseMode":453,"startDate":332,"endDate":333,"courseWorkload":444,"location":460,"offers":462},{"@type":455,"name":329,"address":461},{"@type":457,"addressLocality":329,"addressCountry":383},{"@type":446,"category":447,"price":328,"priceCurrency":448,"availability":449,"url":439},{"@type":464,"itemListElement":465},"BreadcrumbList",[466,469,472],{"@type":467,"position":33,"name":468,"item":443},"ListItem","الرئيسية",{"@type":467,"position":255,"name":470,"item":471},"الدورات","https:\u002F\u002Feliteacademy-ar.eu\u002Fcourses",{"@type":467,"position":260,"name":287,"item":439},false,"summary",[],[477,490,502],{"id":478,"name":479,"name_2":288,"slug":480,"schedule_slug":481,"start_date":482,"end_date":483,"days":290,"hours":291,"city_id":484,"city_name":485,"price":486,"country_name":487,"continent_name":250,"continent_names":488,"program_level":320,"program_type":319,"short_details":489,"featured":250,"upcoming":250,"relevance_score":250},596868,"رصد شكاوى الجمهور وحلها عبر وسائل التواصل الحديثة","رصد-شكاوى-الجمهور-وحلها-عبر-وسائل-التواصل-الحديثة","رصد-شكاوى-الجمهور-وحلها-عبر-وسائل-التواصل-الحديثة-في-أمستردام","2026-11-15","2026-11-19",10,"أمستردام",5900,"هولندا",[],"\u003Cp>تصل شكوى المتعامل اليوم عبر تعليق علني أو رسالة مباشرة أو مقطع متداول، وقد تتحول خلال ساعات إلى قضية رأي عام. يقدّم هذا البرنامج منهجًا عمليًا لرصد الشكاوى على القنوات الرقمية وتصنيفها والرد عليها وحلها، وربطها بالإدارات المعنية، وتحليلها لمعالجة أسبابها ومنع تكرارها، بحيث تصبح الشكوى مصدرًا لتحسين الخدمة لا عبئًا على فريق الإعلام.\u003C\u002Fp>",{"id":491,"name":492,"name_2":288,"slug":493,"schedule_slug":494,"start_date":495,"end_date":496,"days":290,"hours":291,"city_id":497,"city_name":498,"price":486,"country_name":499,"continent_name":250,"continent_names":500,"program_level":320,"program_type":319,"short_details":501,"featured":250,"upcoming":250,"relevance_score":250},597094,"التميز في خدمة العملاء في القطاع العام","التميز-في-خدمة-العملاء-في-القطاع-العام","التميز-في-خدمة-العملاء-في-القطاع-العام-في-روما","2026-11-22","2026-11-26",13,"روما","إيطاليا",[],"\u003Cp>المراجع في الجهة الحكومية لا يملك غالباً بديلاً عنها، ولهذا يُحكم على الخدمة بالوضوح والعدالة وسرعة الإنجاز لا بالمجاملة. يساعد هذا البرنامج القيادات الوسطى وفرق الخدمة على تحويل الأنظمة واللوائح إلى رحلة خدمة واضحة، ومعايير منشورة، ومعالجة منصفة للشكاوى، وقياس منتظم يكشف مواطن التحسين الفعلية ويدعم قرارات القيادة.\u003C\u002Fp>",{"id":503,"name":504,"name_2":288,"slug":505,"schedule_slug":506,"start_date":507,"end_date":508,"days":290,"hours":291,"city_id":363,"city_name":364,"price":509,"country_name":510,"continent_name":250,"continent_names":511,"program_level":320,"program_type":319,"short_details":512,"featured":250,"upcoming":250,"relevance_score":250},597480,"إدارة خدمة العملاء","إدارة-خدمة-العملاء","إدارة-خدمة-العملاء-في-مباشر-أونلاين","2026-11-29","2026-12-03",2900,"عن بعد",[],"\u003Cp>تخسر المؤسسات عملاءها غالبا بسبب تجربة خدمة سيئة لا بسبب المنتج. وحين تدار خدمة العملاء بردود فعل يومية دون معايير ومؤشرات واضحة، تتفاوت الخدمة بين موظف وآخر وتتكرر الشكاوى نفسها. يقدم هذا البرنامج للمديرين والمشرفين أدوات لتنظيم خدمة العملاء: وضع المعايير، وقيادة الفريق، والتعامل مع العملاء الغاضبين، وقياس الرضا وتحسينه.\u003C\u002Fp>",{"data":514,"code":281,"status":282,"message":556},[515,522,529,536,543,550],{"id":516,"title":517,"slug":518,"slugs":519,"image_alt":521},28,"القيادة التنفيذية والإدارة العليا","القيادة-التنفيذية-والإدارة-العليا",{"ar":518,"en":520},"executive-leadership-and-senior-management","Executive Leadership & Senior Management",{"id":523,"title":524,"slug":525,"slugs":526,"image_alt":528},30,"تطوير القيادة","تطوير-القيادة",{"ar":525,"en":527},"leadership-development","leadership-courses",{"id":530,"title":531,"slug":532,"slugs":533,"image_alt":535},29,"مهارات الإدارة","مهارات-الإدارة",{"ar":532,"en":534},"management-skills","management-courses",{"id":537,"title":538,"slug":539,"slugs":540,"image_alt":542},18,"الموارد البشرية وإدارة المواهب","الموارد-البشرية-وإدارة-المواهب",{"ar":539,"en":541},"human-resources-and-talent-management","human-resources-courses",{"id":544,"title":545,"slug":546,"slugs":547,"image_alt":549},21,"المالية والمحاسبة","المالية-والمحاسبة",{"ar":546,"en":548},"finance-and-accounting","finance-accounting-courses",{"id":551,"title":552,"slug":553,"slugs":554,"image_alt":555},32,"إدارة المخاطر والحوكمة والامتثال","إدارة-المخاطر-والحوكمة-والامتثال",{"ar":553,"en":555},"risk-governance-and-compliance","message.Categories have been retrieved successfully"]