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وتحسينه.\u003C\u002Fp>",{"id":460,"name":461,"name_2":286,"slug":462,"schedule_slug":463,"start_date":350,"end_date":351,"days":288,"hours":289,"city_id":32,"city_name":384,"price":464,"country_name":465,"program_level":317,"program_type":316,"short_details":466,"featured":249,"upcoming":249,"relevance_score":249},596602,"رصد شكاوى الجمهور وحلها عبر وسائل التواصل الحديثة","رصد-شكاوى-الجمهور-وحلها-عبر-وسائل-التواصل-الحديثة","رصد-شكاوى-الجمهور-وحلها-عبر-وسائل-التواصل-الحديثة-في-دبي",4500,"الإمارات العربية المتحدة","\u003Cp>تصل شكوى المتعامل اليوم عبر تعليق علني أو رسالة مباشرة أو مقطع متداول، وقد تتحول خلال ساعات إلى قضية رأي عام. يقدّم هذا البرنامج منهجًا عمليًا لرصد الشكاوى على القنوات الرقمية وتصنيفها والرد عليها وحلها، وربطها بالإدارات المعنية، وتحليلها لمعالجة أسبابها ومنع تكرارها، بحيث تصبح الشكوى مصدرًا لتحسين الخدمة لا عبئًا على فريق 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